Joint Public Notice - PNGICA & DLIR

The Department of Labour and Industrial Relations (DLIR) and Immigration and Citizenship Authority (ICA) jointly announce the temporary closure of the Foreign Employment Division from DLIR that is responsible for issuance of Work Permit.

The Closure of the office commencing on the 19th of November 2021 would allow for the physical relocation of Staff, Assets and Work Permit system from DLIR to PNG Immigration Headquarters in Waigani.

The Work Permit function will reopen beginning 12 January 2022.

All Work Permit applications shall be lodged at the Immigration Client Service Counters inside Central Government Office (CGO).

This is part of the Government's vision to merger Visa and Work Permit and to create a one-stop-shop and limit unnecessary bureaucratic red-tapes and improves the ease of doing business in the country.

Absolutely! The ICA Online Payment System supports the payment of multiple fees at once. This feature is particularly useful for agents and corporations who utilise the ICA visa systems.

No - ICA does not store your card information. All card payment processing is done through our certified third party, Kina Bank.

Once you have entered the correct billing information and followed the check-out process, you will be presented with the Kina Bank payment screen to complete your payment. Once your payment has bee processed, you will be transfered back to the ICA website where you will be able to download the receipt.

No. Payment of fees using our online system does not in itself constitute the acceptance or approval of your applicaiton, renewal, late fee, etc.

Paying fees is one part of a multi-part process in having your case processed.

You can update your billing details through your MICA dashboard.

If you have been through our Fee Payment Wizard and have still not found the fee you are looking for, or if you are having trouble using the system, please head to our enquiry page and submit your help request.

If you have forgotten your password, you can request a new one by heading to the Forgot Password page.

If you are having problems with your payment, you may submit a support ticket at anytime through your MICA dashboard.

If you have signed up for a new MICA account and have not received a confirmation email, please ensure that you check your spam inbox.

If you still have not received any emails, please contact us at ica.gov.pg/contact and we will attend to any issues regarding your account setup.

We take account security seriously and this can mean that your account may be blocked due to a number of invalid login attempts or accessing the site from an unknown location.

If your MICA account is frozen for any reason, please contact an ICA representative from the Enquiry Page and we will be in contact with you to rectify any issues.

MICA stands for "My ICA". Registering a MICA account will allow you to pay fees, keep track of payments and submit support tickets.

Creating a MICA account is a requirement of the ICA department and allows us to process your case with greater efficiency.

All payments are processed in Papua New Guinean Kina (PGK). For visa products, ICA utilises a USD to PGK equivalent rate. This equivalent rate can be seen in the product information page.

Once fees are added to your basket, they will be converted to PGK for processing.