Feedback & Complaints

If you’re not happy with the service you’ve received from us, or you think we’ve failed to follow our own processes, we’d like to hear about it.

We have a dedicated process to deal with your concerns, which we call the Complaint and Feedback Process. 

We also accept compliments and review suggestions on how we can improve our service and/or processes. When providing feedback, please provide as many specific details as possible so we can forward your comments to the correct place.