Joint Public Notice - PNGICA & DLIR

The Department of Labour and Industrial Relations (DLIR) and Immigration and Citizenship Authority (ICA) jointly announce the temporary closure of the Foreign Employment Division from DLIR that is responsible for issuance of Work Permit.

The Closure of the office commencing on the 19th of November 2021 would allow for the physical relocation of Staff, Assets and Work Permit system from DLIR to PNG Immigration Headquarters in Waigani.

The Work Permit function will reopen beginning 12 January 2022.

All Work Permit applications shall be lodged at the Immigration Client Service Counters inside Central Government Office (CGO).

This is part of the Government's vision to merger Visa and Work Permit and to create a one-stop-shop and limit unnecessary bureaucratic red-tapes and improves the ease of doing business in the country.

Feedback & Complaints

If you’re not happy with the service you’ve received from us, or you think we’ve failed to follow our own processes, we’d like to hear about it.


We have a dedicated process to deal with your concerns, which we call the Complaint and Feedback Process. 


We also accept compliments and review suggestions on how we can improve our service and/or processes. When providing feedback, please provide as many specific details as possible so we can forward your comments to the correct place.

Feedback & Complaint Form