This serves to inform all clients that following the implementation of the complaints, compliments and suggestions box and email address, I have been receiving an increasing number of appointment requests from clients and various organisations.
In this regards, effective from the date of this circular advice, I will commence meeting with clients every Wednesdays to address respective issues of concern or requests.
Respective Deputy Chief Migration Officers (DCMOS), Managers or Assistant Managers will attent the meetings depending on the purpose or area of concern.
To seek an appointment, you must provide details of your concerns in writing to MRs Julie Maki, Acticing Client Service Manager. The client services section will consult with my office and a schedule of meetings will be placed on the notice board every Monday afternoon or inform you by email of clients I will meet on Wednesday's.
Note that should I believe that your matter of concern can be dealt with by the relevant DCMO or manager, I will advise you accordingly.
Mataio Rabura, ISO
Chief Migration Officer